Right of Cancellation
Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for a purpose which is not attributable to his commercial or independent professional activities:
Advice of Right of Cancellation
You can cancel your contract without giving reasons within 14 days in text form (e.g. by letter, fax or email) or – if you have received the item before expiry of the time limit – by returning the item. The time limit begins after the receipt of this advice in text form, but not before the goods have been received by the recipient (in the case of repeated deliveries of goods of the same kind, not before receipt of the first partial delivery) and not before we have fulfilled our obligations to provide information pursuant to Article 246 § 2 and § 1 (1) and (2) EGBGB (Introductory Statute to the German Civil Code) as well as our obligations pursuant to § 312g (1) sentence 1 BGB (German Civil Code) and Article 246 § 3 EGBGB. The timely dispatch of the item or the notice of cancellation in text form will be sufficient to comply with the time limit to cancel the contract.
The cancellation should be directed to:
Consequences of Cancellation
In the event of a valid cancellation, the goods/services/payments received by both parties and any benefits derived therefrom (e.g. interest) must be returned or surrendered. If you cannot return or surrender the goods/services and any benefits (e.g. use or income) to us or can only return or surrender them partially or in a deteriorated condition then you must compensate us to such extent. You must only pay compensation for the deterioration of the item or for benefits derived from it if the benefits or deterioration are due to handling the item beyond the inspection of its characteristics and operation. “Inspection of characteristics and operation” is understood to mean the testing and trying out of the relevant goods as would be possible and usual in a store. Items capable of parcel shipment should be returned to us at our risk. You must bear the usual costs of return if the goods delivered are in accordance with the goods ordered and the price of the item to be returned does not exceed 40 EUR or, if – in the case of a higher priced item – at the time of cancellation you have not made payment or have not made a contractually agreed part payment. In other cases the return shipment is free of charge. Items not capable of being returned by parcel shipment will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The time limit begins with the dispatch your notice of cancellation or the item for you, and with the receipt of these for us.
End of Advice of Right of Cancellation
Exclusion of the Right of Cancellation
There is no right of cancellation in respect of distance contracts for the delivery of goods which are produced according to customer specifications or clearly tailored to individual requirements, or if the goods have qualities which make them unsuitable for return, or if they are easily perishable or would have passed their expiry date.
1. Please avoid damaging or soiling the goods. Please return the goods in their original packaging where possible, together with all accessories and all packaging components. If necessary, please use protective outer packaging. If you no longer have the original packaging please use suitable packaging to afford sufficient protection against damage in transit.
2. Please do not return the goods unpaid. If postage costs are not payable by you we will be pleased to refund the postal costs to you in advance upon request.
3. Please note that paragraphs 1-2 above are not requirements for the effective exercise of the right of cancellation.